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Our dedicated multilingual customer support team is available 24/7^ via email, live chat or phone. You can also fill out the Callback Request Form and one of our team members will contact you as soon as possible: https://www.fpmarkets.eu/faq/call-back
Yes, of course. We actively encourage clients to test our demo environment first, you can register via the following link: https://portal.fpmarkets.eu/demo/register
You can register for a trading account via this link: https://portal.fpmarkets.eu/register
Please use the ‘Forgot Password’ link on the main login page here: https://portal.fpmarkets.eu/login
Please login to your Client Area here: https://portal.fpmarkets.eu/funding/deposit On the left side of the screen click on “Funding”, choose “Deposit”, select the trading account to which you wish to deposit and click “Submit”.
The minimum deposit for both Standard and Raw accounts is 50 USD / EUR / GBP.
You can withdraw from your Client Area here: https://portal.fpmarkets.eu/funding/withdraw. Please note, you will need to withdraw the same amount as your deposit back by the same method. Once deposits have been withdrawn, you can use an alternative method to withdraw profits.
You can download the terminal by logging in to your Client Area here: https://portal.fpmarkets.eu/downloads/mt4-platform. We also have a short tutorial video to assist you: https://www.youtube.com/watch?v=z-ggK3yEFqg
To ensure that our traders get unmatched trading conditions, FP Markets offers some of the lowest spreads in the forex market, starting from as low as 0.0 pips on our RAW ECN accounts. You can view our minimum and average spreads here: https://www.fpmarkets.eu/forex-spreads
At FP Markets you can trade CFDs across Forex, Shares, Metals, Indices, Commodities & Cryptocurrencies. We offer 10,000+ tradable CFD products across global financial markets. Simply choose your desired trading platform and begin a seamless trading experience.
Account Opening
Please use this link for the Client Area: https://portal.fpmarkets.eu/login
We offer both Raw and Standard accounts on our MT4 and MT5 platforms. For a comparison of each account type, please see the following link: https://www.fpmarkets.eu/account-types/forex-account-type
Yes, of course. We actively encourage clients to test our demo environment first, you can register via the following link: https://portal.fpmarkets.eu/demo/register
You can register for a trading account via this link: https://portal.fpmarkets.eu/register
Please allow our onboarding team up to one (1) business day to verify your documents, however we will aim to have your account open within the hour.
To avoid confusion we advise to have all your trading accounts under the same Client Area profile, using the same email address.
In order to approve your account we require:
Proof of Identity - a coloured copy of your travel passport containing your photograph, full name, valid expiry date and your signature. (If no valid passport is available, please upload a similar identification document such as National ID card or Driving license)
Proof of Address - a recent utility bill (e.g. electricity, gas, water, waste disposal, Internet or a Bank Statement) dated within the last 6 months and confirming your name and the registered address.
No, both Proof of Identity and Proof of Residency documents are required in order to approve your application.
Proof of Identity - a coloured copy of your travel passport containing your photograph, full name, valid expiry date and your signature. (If no valid passport is available, please upload a similar identification document such as a National ID card or Driving license)
Proof of Address - a recent utility bill (e.g. electricity, gas, water, waste disposal, Internet or a Bank Statement) dated within the last 6 months and confirming your name and the registered address.
This is due to obligatory "Know your Client" (KYC) procedures that we must follow, in accordance with international "Anti Money Laundering" (AML) regulations.
No, in such circumstances we will not require any additional documents from you.
Yes, please send your request to [email protected]. Please attach any supporting documents, for example a marriage certificate for a name change, or proof of address for a residential address change.
The CySEC regulated entity currently does not run an Affiliate / (Introducing Broker) IB program. In case such a program will be available in the future, you will be informed via the Company's website.
For some specific countries we may be able to accept one (1) of the following documents as the proof of residence document: 1. Confirmation of residential address from a local municipality 2. An additional ID document + the PO Box POR document 3. An employment or rental agreement which includes the residential address 4. A police record 5. A local tax form
On special request we may be able to open a corporate account for you. For further details please contact our onboarding department [email protected].
You may open a trading account in USD, EUR, GBP and PLN.
Please use this link for the Client Area: https://portal.fpmarkets.eu/login
Yes, you can have up to 10 trading accounts.
To close your trading account and/or profile, please email our Onboarding department at: [email protected]
We will disable your account if there is zero (0) balance and no activity for more than three (3) months. Inactivity - Dormancy fees are not charged by FP Markets. Unlike other CFD providers, we will not charge an admin fee for this, and we are able to reactivate your account anytime you wish to resume your trading. If you wish to reactivate, please send your request from your registered email address to [email protected].
You can activate the 2FA option in your Client Portal, under Profile > Profile Details: https://portal.fpmarkets.eu/myprofile/active-details
Password must be minimum 7 characters long and contain 1 upper case, 1 lower case, 1 symbol and 1 number. For passwords we accept below symbols only:
#$@!%&*.
Password example: FPMarkets1234!!
At the moment we do not provide Islamic (Swap Free) accounts for any potential Muslim Clients of the Company in accordance with Shariah Law. However, it is in the Company's plans to do so in the future - relevant Section will be then added on this website providing clarifications to potential clients.
We do not offer bonuses to our clients. They are usually just a gimmick offered by some CFD providers / brokers as a way to lock in your profits. As a regulated company, we do believe that those are not best practices for our clients.
Your login details can be found in your email inbox, kindly search for "Your MT4/5 Live Account Is Ready"
We are only able to accept clients that are residents of certain jurisdictions. If you cannot see your country in the list, unfortunately at this time we are not able to accept your application through CySEC regulated entity of the FP Markets Group.
Company Information
Please see the following link for our contact details: https://www.fpmarkets.eu/contact-us Our live chat can also be accessed via any page on our Website, and on mobile you can reach us via messaging services (What'sApp, Messenger, Telegram etc).
First Prudential Markets Ltd was established in 2018.
First Prudential Markets Ltd is regulated by the Cyprus Securities and Exchange Commission (CySEC), Licence Number: 371/18
Our European office is located at Griva Digeni, 109, Aigeo Court, 2nd floor, 3101, Limassol, Cyprus
FP Markets Group is an Australian owned, private limited group of companies.
What sets us apart from our competitors is our deep understanding of what traders need. We've learnt that the combination of pricing, execution speed, product range, customer support, investment in technology and market analysis are the key ingredients that give our clients the confidence they need in their broker. Or Group's brand has won 36 Industry awards and counting, including Highest Overall Client Satisfaction, Best Trade Execution and Best Customer Service (Investment Trends Awards).
FP Markets Ltd is has its Financial Records audited by independent entity PremioConsult Ltd (https://premioservecy.com)
Safety and Security of Funds
Yes, we offer Negative Balance Protection to Retail Clients' accounts.
Client funds are held with Bank of Cyprus Public Company Ltd and are held in seggregated accounts separately from Company's own funds.
Yes, all client funds are held in segregated bank accounts.
Yes, FP Markets is a member of an Investor Compensation Fund, which covers retail clients up to 20.000 EUR, or 90% of investor funds, whichever is lower. Further information is available in Investor Compensation Fund policy in Legal Documents section of the Website.
In this unlikely event, client funds would be returned to clients from the client funds accounts.
Yes, our professional indemnity insurance is currently covered by Chubb https://www.chubb.com/uk-en/business/by-category-professional-indemnity.aspx#. Should we change our provider, we will ensure for updating the information here.
Yes, FP Markets Ltd is a member of the Financial Ombudsman Service of Cyprus (FOS) http://www.financialombudsman.gov.cy. Further information is available in Complaints Procedure for Clients policy in Legal Documents section of the Website.
All our Legal Documentation can be found on our Website here: https://www.fpmarkets.eu/legal-documents
For a full disclosure of how your information is stored please see our privacy in Legal Documents section of the Website here: https://www.fpmarkets.eu/privacy-policy
We are required to run an Appropriateness Test (in the context of ESMA Product Governance provisions) in order to evaluate whether our products are appropriate for you.
From the moment you open an account, we are required by law to keep client records for a period of 5 years after the end of the business relationship. Please be assured that your details will be held under all data protection requirements. We will also be sure to remove you from all mailing lists.
MT4/MT5
Provided that you use your demo account regularly it will not expire. If you do not login into your demo account for more than 30 days it will automatically expire, and we will not be able to re-activate it. However, you can easily add a new demo via the following link: https://portal.fpmarkets.eu/account/demo-account
You can download the terminal by logging in to your Client Area here: https://portal.fpmarkets.eu/downloads/mt4-platform. We also have a short tutorial video to assist you: https://www.youtube.com/watch?v=z-ggK3yEFqg
Open your trading platform and select File - Login to Trade Account. You then need to enter your account number, password and select the relevant server. We have a short tutorial video to assist you here: https://www.youtube.com/watch?v=05xgH-GY1dk
MT5 is the successor of the MT4 platform and has far superior functions and technology to MT4. Although MT4 is more popular at the moment (due to length of time available on the market), eventually MT5 will completely replace it.
Software is available for both Windows and Mac desktop computers. Apps are also available for mobiles and tablets.
Yes, all pricing on the MT4 and MT5 platforms is live with no delays.
No, both MT4 and MT5 are offered completely free of charge.
Yes, the Webtrader is an online version of the MT4 and MT5 platforms, you can access it via this link: https://www.fpmarkets.eu/webtrader-login
Go to the top menu and choose View -> Languages, and then select the required language. You will then need to close and reopen the platform.
The charts will always display the bid price. In order to see the Ask price, right click in the Chart and select Properties - Common and check the 'Show Ask Line' box.
The server time on the platform is either GMT + 2 or GMT + 3 depending on Daylight savings. This ensures the daily candles can follow the NY close times.
Open your platform and select File - Open Data Folder - MQL4 - Experts and then paste the .ex4 file. When you close and reopen the platform your EA should then show in the Navigator window under 'Expert Advisors'. We also have a short tutorial video to assit you: https://www.youtube.com/watch?v=_BAWkCCPECY&t=1s
Ensure 'AutoTrading' is enabled on your top toolbar. Drag the EA over from the Navigator Window to your chart, and under the 'Common' tab make sure 'Allow Live Trading' is checked. If your EA is successfully attached you will see a smiley face icon in the top right corner of your chart.
You can reset your trading account password via the following link, leading to your client portal: https://portal.fpmarkets.eu/account/change-password
Here is how to set/change the investor password in MT4/5: Click the Tools menu at the top of the terminal and select Options. Open the "Server" tab and press the "Change" button. Select the "Change investor (read only) password" option and enter new investor password twice below it. It is also required to enter your current password to confirm your actions.
Hover your mouse over the account number in the Navigator window, and it will show your balance and leverage.
Select the 'Account History' tab and then right click and select 'Custom Period'. Enter the dates you want the statement for and then select 'OK'. Then right click again and select 'Save As Report'. Your statement will then open as an HTML file.
Select Tools - History Centre and then select the instrument you want the data for. Then select the time frame and select Download. This will then download any available data to your chart. Please note, the data will not go as far back in time for the smaller time frames as it will for the higher time frames. Also note that all additional data comes from the MQ database, and we are not able to provide any further data.
First find your Metaquotes ID number from your mobile app (you will see it under Settings - Chat and Messages). Open your trading platform and select Tools - Options - Notifications and tick the 'Enable Push Notification' box. Then enter your MQID. You will see you have a Test option to make sure you receive the notification to your mobile.
Here we have a short tutorial to assit you with the instalation process: https://www.youtube.com/watch?v=zDuy4g3h7Lo then drag the indicator over from the Navigator window onto your chart and it will automatically fix to the chart.
Double click on the instrument you wish to trade in the Market Watch Window and the New Order window will appear.
Here is a short tutorial on how to add/deduct funds from your demo account: https://www.youtube.com/watch?v=2YjAfoP2R5o
The maximum number of orders on a MT4 demo account is 200, this includes positions and orders.
Technical Issues / Troubleshooting
This error message usually appears if it is outside trading hours, or the instrument is no longer available to trade, or your trading account has not being fully verified yet.
A proxy server is an intermediate between the trader's computer and the trading server. It is mostly used by internet providers or by local networks. If a connection problem occurs, you should turn to your systems administrator or to the internet provider.
Your login details are not valid. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space. Here is a short tutorial on how to login: https://www.youtube.com/watch?v=05xgH-GY1dk
Your login details are not valid. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space. Here is a short tutorial on how to login: https://www.youtube.com/watch?v=05xgH-GY1dk
Please right click in the Market Watch window and select 'Show all'.
This usually means you are logging in with the Investor (Read Only) Password. To be able to trade, you need to login to your account with the Master Password, which is the one you received in the first email from us. If you no longer have it, you can reset the password via your Client Area here: https://portal.fpmarkets.eu/account/change-password
You will receive this message if the platform is trying to perform two actions at the same time, to resolve please close and reopen your platform.
Please ensure you are using a stable internet connection, not public WiFi etc. Please also ensure you have only loaded your charts with what is necessary for your trading (ie have the minimum amount of indicators etc). You can also try removing symbols you are not trading from the Market Watch, and only having the minimum number of charts open.
It happens sometimes (after Windows update or after MT4 update). We suggest you to make a backup and save your MT4 Templates on your PC: Charts - Template - Save Template. You can upload your saved templates in the following way once they are missing: Charts - Template - Load Template
Please ensure your 'Allow AutoTrading' button at the top of your platform is selected and showing Green. Also, from the Tools - Options - Expert Advisors window, make sure the top 'Allow Automated Trading' is ticked. If this still doesn't work, reload the EA, and under the 'Common' tab make sure 'Allow Live Trading' is also ticked there.
Make sure you find the correct symbols for your account. For example, if you are trading on a Raw account, make sure the symbols have the suffix (.r) at the end.
Apple security settings will only allow installation of applications directly from the Mac store. Please use this download link for MAC: https://www.fpmarkets.eu/content/external/download/FP-Markets-MT4.dmg On the newer systems your Mac might automatically quarantine the app. In this case you will have to execute the following terminal command to open it: xattr -d com.apple.quarantine /Applications/FP\ Markets\ MT4.app We have a video explaining the process: https://www.youtube.com/watch?v=48THde8Olg4&t=1s
Please make sure you change all your FP Markets passwords immediately. If you need to change your email address please send the request to [email protected] and they will take care of it for you.
This means the trade requires a higher margin that what is available in your free margin. You may reduce the lot size, increase your leverage or add funds to your account. For your convenience, you can check our Margin calculator at the following page: https://www.fpmarkets.eu/forex-calculator
General(MT4/5)
Our servers are located in the NY4 Equinix Data Centre in New York, thereby providing clients with the fastest possible execution.
On our MT4 and MT5 accounts we offer CFDs in Forex, Equities, Commodities, Metals, Indices and Cryptos. You can see a full list of available products on our website: https://www.fpmarkets.eu/forex-cfds
CFD stands for 'Contract for Difference'. When trading CFDs you are trading based on price speculation only, and you are not taking physical ownership of the underlying instrument.
The Forex market is open 24 hours a day, 5 days a week.
We offer Raw pricing on our MT4 and MT5 accounts.
We source our prices directly from our Liquidity Provider - First Prudential Markets PTY Ltd an ASIC regulated entity that uses a range of leading financial institutions, including HSBC, BNP Paribas and Commerzbank. All the financial institutions with whom our LP collaborates can be found on its homepage https://www.fpmarkets.com.
The bid price is the price at which you will place a sell order, and the ask price is the price at which you will place a buy order. The difference between these two prices is the spread.
Since we offer true ECN pricing we are not able to guarantee stop losses. All orders are filled at the first available price in the market once they have been triggered.
We offer Raw pricing. This means pricing is streamed directly from our top-tier liquidity providers (LPs) with zero interference from our side.
There is zero commission on the Standard Account, with a minimum 1 pip markup on the Spread. A Raw Account has a minimum 0 pip markup on the Spread, and a 6 USD round-turn commission. See Fees & Charges section on website: https://www.fpmarkets.eu/cfds/mt4-5-fees-charges.
We have a trade desk who is responsible to monitor our risk and exposure etc. Since we offer Raw pricing, there is no dealing desk intervention or re quotes with any of your trades.
Yes. Micro lots are available to all MT4 and MT5 account types. MT5 will be offerred soon by the Company.
This will depend on the instrument you are trading. For example for Forex, the maximum Lots size is 50 per trade. To find each instrument's maximum Lots size please "right click" in the Market Watch window on the symbol you wish to know the maxmum Lots size and select "Specifications".
We do not place any restrictions on the amount of orders you can have open (including pending orders).
We offer leverage up to 1:30 for Retail Clients and up to 1:500 for Professional Clients, depending on the instrument you are trading.
Our spreads vary, however on Forex they start from zero pips on our Raw type accounts. You can see all our spread information in the following link: https://www.fpmarkets.eu/products/forex-trading/forex-spreads.
When your margin level falls to 100% you will be in margin call, and we will attempt to contact you via email to inform you. Stop out is at 50% margin level, and trades will be automatically closed starting from those with the largest loss.
Yes, we allow both strategies.
We do not have restrictions on using an Expert Advisor (EA) on your trading account, however please note that the maximum number of activities on the account is 10 000 movements in 24 hours. These include opening and closing trades, pending orders, and other trade modifications. If your account is hyperactive, we will mark it as "read-only" and notify you via email. You will need to check your EA settings and contact us in order to enable the account.
Yes, if you trade more than 10 lots on a Standard Account or more than 20 lots on a Raw Account, we will sponsor a VPS with Liquidity Connect for you.
We do not have a specific platform for trade copying, however you can follow signals via the "Markets" tab in the Terminal Window.
In terms of functionality the demo and real accounts are the same. Please note however that trades placed on a demo account are not sent to the market for execution, and therefore you may receive faster fills or less slippage.
We do not place a minimum level for your stop loss/take profit or pending orders. You can place these at any distance away from the current price
Yes, our Brokerage Department will be more than happy to take your instructions over the phone via a recorded call (in line with our Privacy Policy).
There are a variety of risk management tools and strategies available to traders, the most common being standard stop loss and limit orders. We will always advise traders to thoroughly test their strategy before trading on a live account.
Yes, you can sign up for our daily technical analysis emails.
Swap(MT4/5)
Swap is a form of interest that is applied to any positions that are held overnight. It can be either positive or negative, depending on what you are trading and the side of your position.
Our Swaps are based on the interest rates as set by LIBOR.
Right click in the Market Watch window on the symbol you wish to know the rates for, and select 'Specifications'. You will then see the long and short swap rates if you scroll down. Note, the rates for Forex are displayed in points.
Positions in Forex and Metals that are held open over Wednesday night will incur a triple (3x) swap charge. This is to account for the settlement of trades over the weekend, where no swap rates are charged since the market is closed. Similarly, positions in Indices, Energies and Cryptos that are held open over Friday night will incur a triple (3x) swap charge. Note that swaps are not applied on WTI but a rollover.
Swap is charged at 00:00 ( Server time) -05:00 PM New York time - for any trades that are still open from the previous day.
The Swap for Forex , Natural Gas and Metals is calculated in Points, with the calculation formula for Swap in Points be Lots x Contract Size x Swap Long (or Swap Short) x Point Size and the point size be the smallest possible price change on the left side of a decimal point. Example for 1 lot Long Position of EURUSD - ((1*100.000) * -4.95 * 0.00001) = -4.95 USD per day. The Swap for Commodities (Oils) and Indices is calculated in Money (Currency), with the calculation formula for Swap in Money be Lots x Swap Long (or Swap Short). Example for 1 lot Long Position of XBRUSD - 1* -2.1= -2.1 USD per day. The Swap for Cryptocurrencies and Equities is calculated in, Percentage Terms with the calculation formula for Swap in Percentage be [ (Lots x Swap Long (or Swap Short) x Closing Price) / 100] /360. Example for 1Lot Long Poision on Apple with the closing BID of APPLE at 164,96 USD - [ (1 x 5 x 164,96) / 100] / 360 = (824,80/100) / 360 = 8,25 / 360 = 0,02 USD per day.
Let's take UK stocks as an example.
UK stocks have a commission per side of 0.10% with a minimum of 10 GBP charge per side.
48.51 is the market price for RIO
If you open 10 lots of RIO then you have 10*48.51*0.1%= 0.4851 GBP as commission per side, which is less than the 10 GBP minimum so you will be charged the minimum.
Now if you trade 100 lots, then again 100*48.51*0.1%= 4.851GBP, less than 10 GBP so still the minimum charge.
If you trade 500 lots then 500*48.51*0.1%= 24.255 GBP, which is higher than the minimum of 10 GBP, so this is what you will be charged per side.
If the trading account is in a different currency, such as USD, there will be a conversion between GBP and USD.
Accounts are credited or charged in case at the time of expiration they hold their position during the roll over to the new contract. As the old and the new contract have different values, an adjustment is made in the form of swaps and appear in the swaps section of the platforms. This should not be considered as swap, but as a price adjustment. The respective adjustment will be made to both sides, buy, and sell and will be positive and negative, the exact values are shown on symbol specification a day before the expiration. The net result for the client would be to have the same net Profit / Loss as before the rollover but adjusted to the new contract's price. The Roll Over for Futures is calculated in Money (Currency) in the form of Swaps, with the calculation formula for Swaps in Money be Lots x Swap Long (or Swap Short). On the platforms, the Roll Over (Swap) is automatically converted into the balance currency. The operation is conducted at midnight server time (00:00 server time /5pm NY time) and will only be charged/gained if you have an open trade at this time when the Future expires. Example : For 1 Lot Long Poisiton on Coffee - 1 x 1 x 5 = 5 USD will be reduced from your account, in the form of Swaps, and this amount will be reflected inversely into your position Profit / Loss.
For all US Stocks (for all account types), an additional charge of 10 USD commission will be applied to your account upon opening the trade and an additional 10 USD commission upon closing the trade or a 3cents commission per Share upon opening the trade and 3cents USD commission per Share upon closing the trade; between the former and the latter the highest commission For all UK and European Stocks (for all account types), an additional charge of 10 GBP (or 10 EUR) commission will be applied to your account upon opening the trade and an additional 10 GBP (Or 10 EUR) commission will be applied to the account upon closing the trade or a commission of Lots x 0,10% x Price will be applied to the account upon opening the trade and a commission of Lots x 0,10% x Price will be applied to the account upon closing the trade, between the former and the latter the highest commission. For all Hong Kong Stocks (for all account types), an additional charge of 10 USD commission will be applied to your account upon opening the trade and an additional 10 USD commission will be applied to the account upon closing the trade or a commission of Lots x 0,20% x Price will be applied to the account upon opening the trade and a commission of Lots x 0,20% x Price will be applied to the account upon closing the trade, between the former and the latter the highest commission.
Funding
Please login to your Client Area, on the left side of the screen click on “Funding”, choose “Deposit”, select the trading account to which you wish to deposit and click “Submit”.
The minimum deposit for both Standard and Raw accounts is 50 USD / EUR / GBP.
We offer many deposit methods, including cards, bank transfers, Skrill and Neteller. For all the available methods please see the following link: https://www.fpmarkets.eu/funding/deposit-funds
We do not charge any deposit fees.
We offer funding in USD / EUR / GBP.
This will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days. Please see the following link for specific times for each method: https://www.fpmarkets.eu/funding/deposit-funds
Prepaid Cards are not accepted by the Company.
Please send us a confirmation letter from the bank, saying the card has been lost/stolen, and also a card statement showing all the bank details to [email protected], and we will then perform a bank transfer to that account.
No, your Skrill or Neteller email address does not have to match the registered email address with FP Markets. However, the e-wallet must be under your Name.
No, we will only accept funds that we receive directly from the named trading account holder.
Please allow up to five (5) business days for us to receive an international transfer. If we have not received your funds after this time, please send your swift copy to [email protected] and we will be able to check further with our bank.
No, interest is not applied to any trading account balance.
Withdrawing
You can withdraw from your Client Area here: https://portal.fpmarkets.eu/funding/withdraw You will need to withdraw the amount you initially deposited using the same method. Once the initial deposits have been withdrawn, you can use an alternative method to withdraw profits.
If you have used several deposit methods, you will need to withdraw the same amount you deposited back to each one, starting with any card deposits. Once card deposits have been withdrawn back to the same card, you will make the remaining withdrawals in the order that the deposits were made. You can then choose a different method to withdraw profits.
You can withdraw to any bank account provided the account is in your own name.
It will depend on the method you used, you can see all the processing times in the following link: https://www.fpmarkets.eu/funding/withdraw-funds
Yes, this is fine, provided that you have sufficient free funds (i.e. not limited by trading margin) in the accounts to cover the withdrawal amount
Please note that we do not charge any fees for processing Bank wire withdrawals (please be informed that if the deposits will not be used for trading, withdraw fees might incur).
FP Markets do not charge for processing withdrawals, however depending on the method used, there maybe
If you have not received your funds after five (5) business days, please reach out to our accounts team at: [email protected] and request the Swift Copy. You can then provide that to you bank, and it will allow them to trace the funds for you.
If you have not received your funds after seven (7) business days, please reach out to our accounts team at: [email protected] and they will send you the Acquirer Reference Number (ARN). You can then provide that to your bank, please ensure you speak to a cashier who is familiar with international card refunds.
No, at the moment we do not accept broker to broker transfers. If you are interested for such feature however, please express your interest to our accounts team at: [email protected] and they will get back to you.
No, at the moment we do not accept broker to broker transfers. If you are interested for such feature however, please express your interest to our accounts team at: [email protected] and they will get back to you.
Yes, please login to your Secure Client Area then go to Funding Section, and make the relevant transfer: https://portal.fpmarkets.eu/funding/transfer Please note that Internal transfers are only possible between accounts under the same Client Area.
No, you do not need to verify your credit/debit card before depositing
Please login to your Secure Client Area then go to Funding Section and then to History. You will be able to view the history on your Browser, or click "Generate Report" button to download the history.
Please insert the last 3 digits of the credit/ debit card that you have used for your deposit. We will not be able to refund a card that haven't been used to deposit at FP Markets
You can cancel your withdrawal request by going to your Client Portal > Funding > Withdraw > click on the dotted icon next to the withdrawal request > Cancel.
Here is the link:
https://portal.fpmarkets.eu/funding/withdraw
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Avviso sul rischio: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70.67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Si prega di leggere l'Informativa e avviso sui rischi.
Avviso sul rischio: CFDs on Virtual currencies are not suitable for all investors. They are complex, extremely risky and usually highly speculative with values subject to extreme price volatility and hence may result in losing all the invested capital over a short period of time. You should avoid trading such products if you do not have the necessary knowledge in this specific product and/or if you cannot bear the loss of the entire invested amount.
Disclaimer: First Prudential Markets Ltd non si assume alcuna responsabilità in merito all'accuratezza o completezza delle informazioni fornite. Questa comunicazione non deve essere riprodotta o ulteriormente distribuita senza previa autorizzazione.
Following Financial Conduct Authority’s (FCA) publication of Policy statement PS20/10 on October 2020, as of 6th of January 2021, UK retail clients will not be allowed to trade any product that references any crypto assets (including Contracts for Difference (CFDs)).
* There might be charges for certain transactions i.e. bank wire charges.
** The average order execution time between the trade being received, processed and confirmed as executed by us is on average less than 40 milliseconds. As observed from our bridge provider between 01/01/2020 - 31/12/2021 (except majority of CFDs on Indices).
*** Terms and conditions apply.
^ Sat & Sun 08:00am to 16:00pm (GMT+3)..
Disclaimer: Following Financial Conduct Authority’s (FCA) publication of Policy statement PS20/10 on October 2020, as of 6th of January 2021, UK retail clients will not be allowed to trade any product that references any crypto assets (including Contracts for Difference (CFDs)).
Disclaimer: Following Financial Conduct Authority’s (FCA) publication of Policy statement PS20/10 on October 2020, as of 6th of January 2021, UK retail clients will not be allowed to trade any product that references any crypto assets (including Contracts for Difference (CFDs)).
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