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We offer both Raw and Standard accounts on our MT4 and MT5 platforms. For a comparison of each account type, please see the following link: https://www.fpmarkets.eu/account-types/forex-account-type

Yes, of course. We actively encourage clients to test our demo environment first, you can register via the following link: https://portal.fpmarkets.eu/demo/register

You can register for a trading account via this link: https://portal.fpmarkets.eu/register

Please allow our onboarding team up to one (1) business day to verify your documents, however we will aim to have your account open within the hour.

To avoid confusion we advise to have all your trading accounts under the same Client Area profile, using the same email address.

In order to approve your account we require:
Proof of Identity - a coloured copy of your travel passport containing your photograph, full name, valid expiry date and your signature. (If no valid passport is available, please upload a similar identification document such as National ID card or Driving license)
Proof of Address - a recent utility bill (e.g. electricity, gas, water, waste disposal, Internet or a Bank Statement) dated within the last 6 months and confirming your name and the registered address.

No, both Proof of Identity and Proof of Residency documents are required in order to approve your application.

Proof of Identity - a coloured copy of your travel passport containing your photograph, full name, valid expiry date and your signature. (If no valid passport is available, please upload a similar identification document such as a National ID card or Driving license)

Proof of Address - a recent utility bill (e.g. electricity, gas, water, waste disposal, Internet or a Bank Statement) dated within the last 6 months and confirming your name and the registered address.

This is due to obligatory "Know your Client" (KYC) procedures that we must follow, in accordance with international "Anti Money Laundering" (AML) regulations.

No, in such circumstances we will not require any additional documents from you.

Yes, please send your request to [email protected]. Please attach any supporting documents, for example a marriage certificate for a name change, or proof of address for a residential address change.

The CySEC regulated entity currently does not run an Affiliate / (Introducing Broker) IB program. In case such a program will be available in the future, you will be informed via the Company's website.

For some specific countries we may be able to accept one (1) of the following documents as the proof of residence document: 1. Confirmation of residential address from a local municipality 2. An additional ID document + the PO Box POR document 3. An employment or rental agreement which includes the residential address 4. A police record 5. A local tax form

On special request we may be able to open a corporate account for you. For further details please contact our onboarding department [email protected].

You may open a trading account in USD, EUR, GBP and PLN.

Please use this link for the Client Area: https://portal.fpmarkets.eu/login

Yes, you can have up to 10 trading accounts.

To close your trading account and/or profile, please email our Onboarding department at: [email protected]

We will disable your account if there is zero (0) balance and no activity for more than three (3) months. Inactivity - Dormancy fees are not charged by FP Markets. Unlike other CFD providers, we will not charge an admin fee for this, and we are able to reactivate your account anytime you wish to resume your trading. If you wish to reactivate, please send your request from your registered email address to [email protected].

You can activate the 2FA option in your Client Portal, under Profile > Profile Details: https://portal.fpmarkets.eu/myprofile/active-details

Password must be minimum 7 characters long and contain 1 upper case, 1 lower case, 1 symbol and 1 number. For passwords we accept below symbols only:
#$@!%&*.
Password example: FPMarkets1234!!

At the moment we do not provide Islamic (Swap Free) accounts for any potential Muslim Clients of the Company in accordance with Shariah Law. However, it is in the Company's plans to do so in the future - relevant Section will be then added on this website providing clarifications to potential clients.

We do not offer bonuses to our clients. They are usually just a gimmick offered by some CFD providers / brokers as a way to lock in your profits. As a regulated company, we do believe that those are not best practices for our clients.

Your login details can be found in your email inbox, kindly search for "Your MT4/5 Live Account Is Ready"

We are only able to accept clients that are residents of certain jurisdictions. If you cannot see your country in the list, unfortunately at this time we are not able to accept your application through CySEC regulated entity of the FP Markets Group.

First Prudential Markets Ltd was established in 2018.

First Prudential Markets Ltd is regulated by the Cyprus Securities and Exchange Commission (CySEC), Licence Number: 371/18

Our European office is located at Griva Digeni, 109, Aigeo Court, 2nd floor, 3101, Limassol, Cyprus

FP Markets Group is an Australian owned, private limited group of companies.

What sets us apart from our competitors is our deep understanding of what traders need. We've learnt that the combination of pricing, execution speed, product range, customer support, investment in technology and market analysis are the key ingredients that give our clients the confidence they need in their broker. Or Group's brand has won 36 Industry awards and counting, including Highest Overall Client Satisfaction, Best Trade Execution and Best Customer Service (Investment Trends Awards).

FP Markets Ltd is has its Financial Records audited by independent entity PremioConsult Ltd (https://premioservecy.com)

Client funds are held with Bank of Cyprus Public Company Ltd and are held in seggregated accounts separately from Company's own funds.

Yes, all client funds are held in segregated bank accounts.

Yes, FP Markets is a member of an Investor Compensation Fund, which covers retail clients up to 20.000 EUR, or 90% of investor funds, whichever is lower. Further information is available in Investor Compensation Fund policy in Legal Documents section of the Website.

In this unlikely event, client funds would be returned to clients from the client funds accounts.

Yes, our professional indemnity insurance is currently covered by Chubb https://www.chubb.com/uk-en/business/by-category-professional-indemnity.aspx#. Should we change our provider, we will ensure for updating the information here.

Yes, FP Markets Ltd is a member of the Financial Ombudsman Service of Cyprus (FOS) http://www.financialombudsman.gov.cy. Further information is available in Complaints Procedure for Clients policy in Legal Documents section of the Website.

All our Legal Documentation can be found on our Website here: https://www.fpmarkets.eu/legal-documents

For a full disclosure of how your information is stored please see our privacy in Legal Documents section of the Website here: https://www.fpmarkets.eu/privacy-policy

We are required to run an Appropriateness Test (in the context of ESMA Product Governance provisions) in order to evaluate whether our products are appropriate for you.

From the moment you open an account, we are required by law to keep client records for a period of 5 years after the end of the business relationship. Please be assured that your details will be held under all data protection requirements. We will also be sure to remove you from all mailing lists.

A proxy server is an intermediate between the trader's computer and the trading server. It is mostly used by internet providers or by local networks. If a connection problem occurs, you should turn to your systems administrator or to the internet provider.

Your login details are not valid. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space. Here is a short tutorial on how to login: https://www.youtube.com/watch?v=05xgH-GY1dk

Your login details are not valid. Please go back to the main login window and ensure your account number and password are correct. If you are copying and pasting the password, please make sure you are not copying an extra space. Here is a short tutorial on how to login: https://www.youtube.com/watch?v=05xgH-GY1dk

Please right click in the Market Watch window and select 'Show all'.

This usually means you are logging in with the Investor (Read Only) Password. To be able to trade, you need to login to your account with the Master Password, which is the one you received in the first email from us. If you no longer have it, you can reset the password via your Client Area here: https://portal.fpmarkets.eu/account/change-password

You will receive this message if the platform is trying to perform two actions at the same time, to resolve please close and reopen your platform.

Please ensure you are using a stable internet connection, not public WiFi etc. Please also ensure you have only loaded your charts with what is necessary for your trading (ie have the minimum amount of indicators etc). You can also try removing symbols you are not trading from the Market Watch, and only having the minimum number of charts open.

It happens sometimes (after Windows update or after MT4 update). We suggest you to make a backup and save your MT4 Templates on your PC: Charts - Template - Save Template. You can upload your saved templates in the following way once they are missing: Charts - Template - Load Template

Please ensure your 'Allow AutoTrading' button at the top of your platform is selected and showing Green. Also, from the Tools - Options - Expert Advisors window, make sure the top 'Allow Automated Trading' is ticked. If this still doesn't work, reload the EA, and under the 'Common' tab make sure 'Allow Live Trading' is also ticked there.

Make sure you find the correct symbols for your account. For example, if you are trading on a Raw account, make sure the symbols have the suffix (.r) at the end.

Apple security settings will only allow installation of applications directly from the Mac store. Please use this download link for MAC: https://www.fpmarkets.eu/content/external/download/FP-Markets-MT4.dmg On the newer systems your Mac might automatically quarantine the app. In this case you will have to execute the following terminal command to open it: xattr -d com.apple.quarantine /Applications/FP\ Markets\ MT4.app We have a video explaining the process: https://www.youtube.com/watch?v=48THde8Olg4&t=1s

Please make sure you change all your FP Markets passwords immediately. If you need to change your email address please send the request to [email protected] and they will take care of it for you.

This means the trade requires a higher margin that what is available in your free margin. You may reduce the lot size, increase your leverage or add funds to your account. For your convenience, you can check our Margin calculator at the following page: https://www.fpmarkets.eu/forex-calculator

Swap is a form of interest that is applied to any positions that are held overnight. It can be either positive or negative, depending on what you are trading and the side of your position.

Our Swaps are based on the interest rates as set by LIBOR.

Right click in the Market Watch window on the symbol you wish to know the rates for, and select 'Specifications'. You will then see the long and short swap rates if you scroll down. Note, the rates for Forex are displayed in points.

Positions in Forex and Metals that are held open over Wednesday night will incur a triple (3x) swap charge. This is to account for the settlement of trades over the weekend, where no swap rates are charged since the market is closed. Similarly, positions in Indices, Energies and Cryptos that are held open over Friday night will incur a triple (3x) swap charge. Note that swaps are not applied on WTI but a rollover.

Swap is charged at 00:00 ( Server time) -05:00 PM New York time - for any trades that are still open from the previous day.

The Swap for Forex , Natural Gas and Metals is calculated in Points, with the calculation formula for Swap in Points be Lots x Contract Size x Swap Long (or Swap Short) x Point Size and the point size be the smallest possible price change on the left side of a decimal point. Example for 1 lot Long Position of EURUSD - ((1*100.000) * -4.95 * 0.00001) = -4.95 USD per day. The Swap for Commodities (Oils) and Indices is calculated in Money (Currency), with the calculation formula for Swap in Money be Lots x Swap Long (or Swap Short). Example for 1 lot Long Position of XBRUSD - 1* -2.1= -2.1 USD per day. The Swap for Cryptocurrencies and Equities is calculated in, Percentage Terms with the calculation formula for Swap in Percentage be [ (Lots x Swap Long (or Swap Short) x Closing Price) / 100] /360. Example for 1Lot Long Poision on Apple with the closing BID of APPLE at 164,96 USD - [ (1 x 5 x 164,96) / 100] / 360 = (824,80/100) / 360 = 8,25 / 360 = 0,02 USD per day.

Please login to your Client Area, on the left side of the screen click on “Funding”, choose “Deposit”, select the trading account to which you wish to deposit and click “Submit”.

We offer many deposit methods, including cards, bank transfers, Skrill and Neteller. For all the available methods please see the following link: https://www.fpmarkets.eu/funding/deposit-funds

We do not charge any deposit fees.

We offer funding in USD / EUR / GBP.

This will depend on the method you use. Typically online methods are instant, whereas bank transfers may take several days. Please see the following link for specific times for each method: https://www.fpmarkets.eu/funding/deposit-funds

Prepaid Cards are not accepted by the Company.

Please send us a confirmation letter from the bank, saying the card has been lost/stolen, and also a card statement showing all the bank details to [email protected], and we will then perform a bank transfer to that account.

No, your Skrill or Neteller email address does not have to match the registered email address with FP Markets. However, the e-wallet must be under your Name.

No, we will only accept funds that we receive directly from the named trading account holder.

Please allow up to five (5) business days for us to receive an international transfer. If we have not received your funds after this time, please send your swift copy to [email protected] and we will be able to check further with our bank.

No, interest is not applied to any trading account balance.

If you have used several deposit methods, you will need to withdraw the same amount you deposited back to each one, starting with any card deposits. Once card deposits have been withdrawn back to the same card, you will make the remaining withdrawals in the order that the deposits were made. You can then choose a different method to withdraw profits.

You can withdraw to any bank account provided the account is in your own name.

It will depend on the method you used, you can see all the processing times in the following link: https://www.fpmarkets.eu/funding/withdraw-funds

Yes, this is fine, provided that you have sufficient free funds (i.e. not limited by trading margin) in the accounts to cover the withdrawal amount

Please note that we do not charge any fees for processing Bank wire withdrawals (please be informed that if the deposits will not be used for trading, withdraw fees might incur).

FP Markets do not charge for processing withdrawals, however depending on the method used, there maybe

If you have not received your funds after five (5) business days, please reach out to our accounts team at: [email protected] and request the Swift Copy. You can then provide that to you bank, and it will allow them to trace the funds for you.

If you have not received your funds after seven (7) business days, please reach out to our accounts team at: [email protected] and they will send you the Acquirer Reference Number (ARN). You can then provide that to your bank, please ensure you speak to a cashier who is familiar with international card refunds.

No, at the moment we do not accept broker to broker transfers. If you are interested for such feature however, please express your interest to our accounts team at: [email protected] and they will get back to you.

No, at the moment we do not accept broker to broker transfers. If you are interested for such feature however, please express your interest to our accounts team at: [email protected] and they will get back to you.

Yes, please login to your Secure Client Area then go to Funding Section, and make the relevant transfer: https://portal.fpmarkets.eu/funding/transfer Please note that Internal transfers are only possible between accounts under the same Client Area.

No, you do not need to verify your credit/debit card before depositing

Please login to your Secure Client Area then go to Funding Section and then to History. You will be able to view the history on your Browser, or click "Generate Report" button to download the history.

Please insert the last 3 digits of the credit/ debit card that you have used for your deposit. We will not be able to refund a card that haven't been used to deposit at FP Markets

You can cancel your withdrawal request by going to your Client Portal > Funding > Withdraw > click on the dotted icon next to the withdrawal request > Cancel.
Here is the link:
https://portal.fpmarkets.eu/funding/withdraw