Customer Support Representative

Customer Support Representative

FP Markets is a well-established global CFD broker offering traders access to CFDs across Forex, Indices, Commodities, Stocks and Cryptocurrencies and we are currently looking to recruit a full-time Customer Support Representative – English Speaker in our Limassol Office.

The successful candidate does not necessarily need prior experience but needs to have a can-do attitude, willingness to learn and be a team player. The candidate needs to be fluent in English. Fluency in other languages is viewed favorably.

This is a great opportunity to work in a varied role and be overseen by and mentored by a team of industry professionals with years of industry experience. The company offers continuous personal development and a dynamic working environment.

MAIN DUTIES AND RESPONSIBILITIES

  • Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
  • Educating clients on how to use the Company’s website and trading platforms
  • Communicating with clients regarding the company’s products and services via telephone, email and live chat
  • Assisting other departments

CANDIDATE PROFILE

  • Intermediate – Computer literacy with excellent working knowledge of Google workspace applications
  • Knowledge and experience in FX will be considered advantageous
  • A team player with excellent communication skills
  • Fluent verbal and written English (Additional languages are an advantage)
  • Ability to multitask and work under pressure.
  • Ability to work in shifts and occasionally on weekends. (Morning shift 08:00-16:00 / Night shift 16:00-24:00)

BENEFITS

  • Competitive remuneration package
  • Monthly bonus structure
  • Professional team and friendly atmosphere
  • Free lunch every Friday
  • Paid medical insurance upon regularization
  • Continuous personal development

Interested candidates should send their CV to [email protected]


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Legal Information: The domains www.fpmarkets.eu and www.fpmarkets.com/eu are owned and operated by First Prudential Markets Ltd (registration number HE 372179), a company authorised and regulated by the Cyprus Securities and Exchange Commission (CySEC License number 371/18).

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70.67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money. Please read the Risk Disclosure and Warning Notice.
Risk Warning: CFDs on Virtual currencies are not suitable for all investors. They are complex, extremely risky and usually highly speculative with values subject to extreme price volatility and hence may result in losing all the invested capital over a short period of time. You should avoid trading such products if you do not have the necessary knowledge in this specific product and/or if you cannot bear the loss of the entire invested amount.

Disclaimer: First Prudential Markets Ltd assumes no liability as to the accuracy or completeness of the information provided. This communication must not be reproduced or further distributed without prior permission.

Following Financial Conduct Authority’s (FCA) publication of Policy statement PS20/10 on October 2020, as of 6th of January 2021, UK retail clients will not be allowed to trade any product that references any crypto assets (including Contracts for Difference (CFDs)).

* There might be charges for certain transactions i.e. bank wire charges.

** The average order execution time between the trade being received, processed and confirmed as executed by us is on average less than 40 milliseconds. As observed from our bridge provider between 01/01/2020 - 31/12/2021 (except majority of CFDs on Indices).

*** Terms and conditions apply.

^ Sat & Sun 08:00am to 16:00pm (GMT+3)..




Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 70.67% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Disclaimer: Following Financial Conduct Authority’s (FCA) publication of Policy statement PS20/10 on October 2020, as of 6th of January 2021, UK retail clients will not be allowed to trade any product that references any crypto assets (including Contracts for Difference (CFDs)).